anthony galvin


I'm a technolgist at TodayTix, the posts below are about work, but probably don't reflect my employers opinions. If you want to connect about work related topics, then this is probably the best place to do it. Work related tweets @workoworko

Do you still write code?

Some thoughts on technical leadership and coding.

The other day someone in the team asked me if I still write code. Which got me thinking about how, especially in agency land, senior technologists often don’t. Faced with the growing need for Technical management and client facing technologists, many larger digital agency environments have a fork in the road where people can pursue a less hands on route.

Over the years I’ve worked with lots of senior folks who continue to be practitioners. People from an engineering background who are still, at least some of the time working with software. This isn’t unusual in other fields - nobody expects the top brain surgeons to do all the operations, but they are expected to do some. The same is true for lawyers and in agency land often true for strategists and UX / design folks.

That’s not to say that management and leadership aren’t skills in themselves, skills that require practice and a significant time commitment. As an engineer the way you scale and produce a better output is (or at least should be) by having a team. The team is your unit of awesome.

There’s code, and then there’s code. On the projects I’m involved in the amount of real technical output I contribute varies significantly. Often the things I’m doing are prototypes, setting a direction - more like someone doing a sketch that communicate an approach or a style. It’s not about being ‘the best developer’, firstly because defining best is difficult (fastest, fewest bugs, most code, least code, best collaborator etc..) and also because that’s probably not your role on the project.

Sometimes it’s just about chipping in with a bug fix, picking up a few tickets and helping when the deadline is looming and JIRA is looking a bit unpleasant. It’s fairly unlikely that I’m going to be picking up lots of dev work across any of my client work, but it is an aspect of how I go about solving problems in my  day-to-day work.

That’s not to say it’s easy to stay on top of the ever changing technology landscape, but for me it’s not a binary choice between management and coding. They are part of the dynamic of technical leadership, and it’s important that you make time to develop your skills in both areas.

#work #technology #coding #leadership #management

2017-11-15 14:47:11 GMT permalink

Adventures with Voice Interfaces

Recently I’ve been doing lots of work with voice interfaces. Globally AKQA has been working with clients on VI since it started to go mainstream, and in the UK we’ve helped Jamie Oliver and Arsenal get onto the Amazon Echo platform.

VI is also a lens to use when looking at system or service and figuring out what an MVP really is. By it’s nature VI is a paired back user experience - so if you have an experience that works well for voice users then you probably have a good idea of your core use cases. 

From a technology perspective it also starts to place some new demands on engineers. It forces technical teams to think differently about infrastructure, code and server less at scale. The separation between code and infrastructure can get messy when working with AWS Lambda (and similar services), so it’s extra important to focus on code and build pipelines for anything but the most trivial use cases. 

Developing for voice also highlights something I think is increasingly important for engineers - the ability to bring service design thinking into software / sprint planning. There’s an increasing overlap between writing software that doesn’t have dead ends and handles exceptions well, and managing the user through options and occasions frustrations of voice interfaces.

Test automation, unit and integration tests are even more important than usual (though I’m not sure how much more important you can make these kind of tests!). Manual testing of voice services is slow (you can’t really speed it up), so you need to have good test coverage to have high confidence in your software and for the team to be able to work at a decent velocity.

It’s also important for everyone on the team to spend time using voice services and to understand the emerging design patterns and expectations of regular users. In the early days of television it was apparently common to meet people who appeared on TV shows but refused to own a television set. The same approach won’t work if you’re developing VI. Using an Echo or Google home on a regular basis is the only real way to understand the possibilities and frustrations of voice interfaces.

#work #voice #akqa #alexa #servicedesign #engineering

2017-05-17 14:25:25 GMT permalink

Self-driving cars: moonshot or beer wagon?

Almost every day there’s some new buzz, hype and occasional factual statement about self driving cars. The intersection (pun intended) of technology, user experience and transport policy is an interesting place. 

From a technology perspective it feels like autonomous vehicles could be the equivalent of the space race for our times. As a side effect of getting people on the moon, NASA is also credited with inventing everything from Nike Air to better dentistry. Whilst the self-driving car industry is still in its infancy, innovations in detailed mapping, artificial intelligence, motion detection, capacity planning, battery technology and machine learning (to name but a few) have already started to have a  significant impact on the technology we use everyday. 

But transport and mobility matter a lot more than as a way to get a more accurate vacuum cleaner. The relationship people have with cars is complicated. Much of what has been written about vehicle ownership, usage and urban planning doesn’t take into account the irrational choices that people make around transport everyday. How autonomous vehicles fit into real world scenarios  is going to be complicated, and based on how politicians handle most rapid technology change, I’m not optimistic about how smoothly the polity will adapt. 

In many ways the motor car has been one of the most liberating inventions of the past 150 years. If I was so inclined, tomorrow morning I could pile up the car and drive to the South of France (or more likely the west coast of Scotland) with a level of ease and freedom not possible 100 years or so ago. Yet, despite having a car I don’t really self identify as a driver. It’s something I do, but I’m more likely to say I’m a cyclist or walker. But I’m conscious for many people driving is a very important part of their identify, and for some people the self-driving car represents a challenge to the idea of what it means to be human.

As with most complex technology problems, it’s easier to get to grips with them if you start by trying to build your own version. A self-driving car is a bit of a leap, but the next step for the location aware drinks trolley I build last year is probably autonomy. Even if I don’t get as far as a universal product, a beer wagon that can navigate my office is probably a pretty good place to start.

#self-driving-car #autonomous #ai #cars #transport #mobility #words #robots #driving #work

2017-01-30 22:28:23 GMT permalink

Creating a connected drinks trolley

Most agencies have a Friday drinks routine. At AKQA London there’s a couple of Virgin Atlantic drinks trolleys that do the rounds. Split over 3 large floors, it’s sometimes hard to know exactly when your G&T is going to arrive. To counter this problem we decided to upgrade the drinks trolley.


The CRD team have been adding estimote beacons across the office (15 or so per floor). These give pretty good coverage, more than enough for a drinks trolley tracker. There’s a few ways you could check the location of the trolley, but it made sense to use all those beacons.


To turn the trolley into an IoT device, we used an Intel Edison hooked up to a SparkFun battery pack. The Edison is Intel’s small connected prototyping device. Think an Arduino but with a bit more power and built in WiFi and Bluetooth. 

The Edison runs a version of Linux and you can write apps in a variety of languages including node.js. Using the Bleacon library I wrote a simple script that uses the onboard Bluetooth to scan for beacons.

When the Edison finds a known beacon, it calls a service to let it know which beacon is nearby. To keep things simple we are using AWS API gateway and dynamoDB so there’s no server side code to manage. There’s a second endpoint that returns a list of places the trolley has been. We then use this data to populate a simple website to tell people where the trolley is.


It’s a fairly silly application for IoT, but it shows how you can create a proof of concept without lots of infrastructure. The good news is we now know where the trolley is. The bad news is that it doesn’t make it arrive any sooner.  


#work #akqa #beacons #serverless #location #beer #prototype #iot #trolley #edison #intel #hardware #node

2016-09-16 14:50:38 GMT permalink

I’m away on holiday at the moment, which means for once I bought a Sunday paper (in this case The Observer). Jon Naughton’s column on the changing nature of photography (phones, snapchat etc..) caught my eye.

It’s an interesting piece in which he links digital behaviours to a demographic. I think this is a common mistake. It’s better to think about behaviours linked to a user need or the network effect of technology adoption. People of a certain age may have a common behaviour, but this is probably linked to a common activity. A classic example of this is the growth of video calling. This is often cross generational, due to parents / grand-parents ‘Skyping’ their children / grand-children.

Naughton quotes Chase Jarvis, “The best camera is the one you have with you”. The article did get me thinking about my relationship with photography. At home we have plenty of devices that take pictures. Our collection includes 1950’s SLRs inherited from my Grandfather, a 10 year old Nikon DSLR and ubiquitous iPhones.

Away on holiday, we’ve brought the DSLR and the smartphones. We use them in different ways at different times. Last night I was sat on the edge of the bay as the sun went down trying to bag a photo of an Otter (I failed). In this scenario, the Nikon is easily the best bet. Emma has also grabbed some great pictures of Buzzards that would be impossible on the iPhone. We’ve also got some great landscape shots with our phones. They are similar, but different tools that come into their own at different times. If you’re interested in photography it’s better to have a few different tools to hand.

The device itself also makes a difference to the subjects, not just the photographer. A week or so ago, when asked to take a few photos at a christening, I used the DSLR. Brandishing the big lens quickly got people lined up around the font.  Our two children have no interest in taking photos with a phone, but get a camera out and they turn into Corinne Day.

The idea that new forms of communication through photography (such as Snapchat) are the first time that pictures have been used for communication seems odd. Photography has been more than just holiday snaps for almost 200 years. It’s the disposable nature of communication that is changing. People today rarely save text messages in the way they previously saved letters.

Many pictures are part of this disposable communication culture, but others, like our holiday snaps are some kind of record. For our family at least.  

Photo by @emsygalvin

#photographhy #technology #memory #phones #words #work

2016-08-23 21:03:58 GMT permalink

Creative education is core.

Next month parliament will debate the removal of performing arts from exam options for 16-18 year olds. The debate will only take place because over 100,000 people signed an online petition. MPs on all sides seemed to have little understanding of the impact that creative and performance based subjects have on students. Both on their potential futures and the needs of businesses. 

I am someone who benefited enormously from studying music and drama throughout my schooling. In particular studying performance based subjects at GCSE, A-Level and then at degree level. These studies equipped me for life and work in many ways.

These studies introduced me to a creative literacy that I hadn’t experienced before. The ability to communicate abstract thoughts or big ideas through sound, word or gesture wasn’t always part of my life. I grew up in a declining northern town in the 80s and 90s. Performing arts field trips to local theatres and concerts opened my mind to a broader view of the world. It wasn’t easy for most 16 year olds to stumble across Brahms or Brecht in Rochdale.

Beyond exposure to a broader hinterland, these performance lead studies also started to develop a set of softer skills. They gave me confidence in-front of an audience, the ability to communicate as part of a group and an understanding the importance of rehearsal time. These are skills I continue to use and develop as part of my day-to-day work. Without them I wouldn’t be able to do the job I do now.

As with most of our daily lives, technology plays an increasingly important role in performance and the arts. I spent my late teens playing with a whole range of niche and now obsolete devices. Trying to wrestle their output into some sort of communication or emotional response. I do the same sort of thing now, just with a different set of technologies.

The key skills of the future are creativity and communication linked to technical capability. We should be encouraging more children to take creative performance based subjects seriously, not fewer.

#work #creativity #arts #performance #music #drama #technology #education #politics #skills

2016-06-09 10:58:07 GMT permalink

Technology, creativity & humanities

Yesterday at AKQA London, Alec Ross took part in a Q&A. Ross is former innovation advisor to Barack Obama and Hillary Clinton. The session was wide ranging covering genetic testing, cyber warfare and the US election. But the topic that got me thinking was when Alec described the skills that people will need in the future to be employable in a more automated world.

Alec’s answer was that people will need to combine excellence in technology, creativity and the humanities (social sciences, psychology, politics etc…). The need for “creativity in the age of automaton” isn’t a new idea. But humanities in the age of automation was a new addition!

Listening to Alec I realised that many of the best developers I’ve encountered in my agency career would already fit this profile. Developers with a background in music or fashion or cartoons or in some other discipline beyond just computer science. Some with a pure computer science background often have a hinterland - a not so hidden passion for triathlon or pickled onions.

This isn’t a plea for developers who don’t know their (pickled) onions. Deep tech knowledge, and a genuine understanding of the fundamentals is mandatory. It’s a recognition of the fact that a well turned out line of code on its own isn’t going to be enough. Solving complex problems requires deep collaboration. Collaboration with people of different disciplines and levels of technical expertise. The most successful agency side developers are not just receptive of input from designers, strategists et al. They are empathetic to the objectives of different disciplines and able to contribute to the process.

We often talk about T-Shaped individuals (especially when hiring). This sometimes masks the reality of an organisational structures and processes that make it hard for such people to succeed.

Finding ‘renaissance’ developers today is one thing. The T-Shaped developers of tomorrow are probably a bigger concern. If Ross’ hypothesis is correct then current trends in UK education policy are a serious concern. Rather than reducing the emphasis on arts and creative subjects, we should be emphasising the importance of these. Not at the expense of STEM subjects, but in conjunction with them. Perhaps I’m biased - I’m Music Tech graduate, who works in technology. 

#work #education #creativity #skills #akqa

2016-02-24 12:32:46 GMT permalink

Javascript & Me

A little while ago I wrote about some of the tools I’ve been using, but my most frequently used tool, isn’t really a tool, but a programming language which has become my default way of solving problems with software. Javascript.

The benefits, convenience and inevitability of Javascript have been well documented - to the point of ’overwhelm’. It’s not just the ubiquity of the language that’s making it the tool of choice for agencies, start-ups and corporate teams alike (though as someone who helps build agency teams, being able to double down on a single language for front-end and backend development is pretty handy). For me it’s the quality of the tooling (with the likes of PM2 and Gulp becoming part of my standard toolkit), and also the community that supports, builds and shares around this common eco-system.

It’s easy to find people who decry the rise (and rise) of JavaScript. When I started my first web job 17 years ago, it was impossible to imagine that you’d be able to get JS to run consistently in a couple of browsers (with a touch of document.write) never mind power an in cabin airline experience and more. With the rapid adoption of the latest versions of JavaScript, and the continued evolution of the language, I’ve got a terrible feeling I’m going to be writing more and more javascript for a while to come. 

#work #coding #javascript

2016-02-22 11:57:32 GMT permalink

The Honey Club made a film about the #KXBeeTrail app that Wolff Olins helped to make last summer. Warning includes me talking!

#work #bees #honey #apps #video #beacons #physicalweb

2016-01-07 12:55:04 GMT permalink

Early this summer the Honey Club, a social enterprise comprising of Wolff Olins, Urban Bees and Global Generation launched #KXBeeTrail - a technology powered walking tour of King’s Cross that aims to help people learn more about the relationship between bees and the urban environment.

The app uses Physical Web beacons, an open source Bluetooth technology that allows physical locations to have a web address. As people wander round the trail they can unlock information and participate in some interactive citizen science by counting bees at key locations.

There’s a companion app for Android and iOS that guides people along the route. To build the app, the team used PhoneGap a cross platform app development ‘wrapper’ that makes it easy to create native applications. By using responsive web techniques we were able to fairly quickly create an app that could work well across thousands of different devices and use the latest Bluetooth LE native functionality that’s available in most modern smartphones. The other benefit of using PhoneGap is that it allowed us to keep our usual front end workflow in place - using tools like Gulp to automate the build process.

To help fast forward the development we were indebted to a couple of key open source projects and libraries that handle the low level communication between the beacons and peoples phones - most notably the BLE library for Cordova / PhoneGap by Don Coleman.

But this (hopefully) isn’t just a worthy science project, there’s a mix of fun activities, educational content and some utility for users who get to explore an area of London that’s changing rapidly whilst unlocking vouchers for some of the best restaurants and cafes in the area.

In many ways it’s easy to see this as a technology and science project. But it’s more complex and interesting than that. To create this kind of physical and technological experience in public requires an extreme form of collaboration between different teams, disciplines and experts - including bee experts, sign makers, horticulturalist, software engineers, designers (of all types), project managers, strategists, property managers, event planners, testers and (most) importantly local people and visitors who are the end users.

The signs will be up, and the app available for a few more weeks (whilst the bees continue to work their magic), as part of what is the first phase of the project for the honey club, and hopefully a better future for the urban bees of London, N1.

#work #honey #bees #beacons #BLE #mobile #apps #phonegap

2015-09-22 22:04:53 GMT permalink

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